Baggage claim areas are located in the Arrivals section of the International Terminal. You can collect your baggage after disembarking the plane and completing passport and immigration procedures. Follow the signs in the terminal to reach the baggage carousels.
What are the steps for collecting my baggage at the airport?
Follow the signs after disembarking from the plane. If you cannot find your way, ask airport staff for help. The screens in the terminal show which belt your luggage will be delivered on, depending on the flight. Keep the baggage tag you received during check-in when collecting your luggage. Match your luggage with your tag.
What are the steps if my luggage is damaged upon arrival?
If your suitcase is not on the baggage carousel, go to the baggage services desk. Here, you will fill out a form with information such as which gate your flight arrived at and your baggage tag number. Don’t forget to report this situation to your airline. After collecting your luggage, you will go through customs. If you have any items to declare, you must declare them at customs. If your luggage is damaged, take a photo of your suitcase and report this to your airline.